Strange Fruit Wines is committed to delivering your product in excellent condition and in a timely manner. All of the items on our website are in-stock in our temperature controlled storage and available for immediate shipment. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
Order Damaged in Transit
Strange Fruit Wines uses specially designed packaging of the highest quality to protect your wine in transit. However, in the unusual event you do experience a problem with a shipment, please contact us within 14 days of your purchase date. We will require the return of unopened bottles. We may offer a replacement, discount, refund, or an account credit to be used for a later purchase. Strange Fruit Wines is not responsible for damage to wine, including leakage or damaged corks, resulting from heat or extreme temperatures during shipment.
Shipping during periods of heat or extreme cold is at your own risk. Strange Fruit Wines is not responsible for damage to wine, including leakage or damaged corks, resulting from heat or extreme temperatures during shipment. We strongly advise you to take advantage of our complimentary temperature-controlled storage service during periods of heat or extreme cold.
A cancelled order is an order that has been placed and payment processed. A cancellation fee of 10% of the merchandise amount will be assessed at the time of refund. If the order ships that cost too will be assessed.
A returned order is any order that has been delivered and then returned or declined by the buyer. This includes orders returned due to failed delivery attempts as result of adult signature not available. Upon receipt of a returned order back to our facility, a refund will be issued less original shipping charges, return shipping charges, and a restocking fee of 15% of the merchandise amount.
Dissatisfaction with the Quality/Taste
Strange Fruit Wines is proud to offer great values on the world's best wines. We work toward providing you with as much information as possible to help you make a selection you will enjoy, but we cannot of course guarantee that you will like the taste of every bottle of wine you may select. In the event you do experience a problem with the quality/taste of a wine, please contact us within 14 days of your purchase. If you would like to return an order for taste reasons, we will issue a refund or account credit for any unopened bottles, less the original shipping charges, return shipping charges, and a 15% restocking fee.
*By Law, opened bottles cannot be returned or exchanged.